FAQ

Spread the love

Are all items made in Japan?

Yes, unless specified otherwise in the product description, all products are made here in Japan.

What are my payment options?

I accept PayPal. Non-PayPal account holders may also pay via PayPal for your items.

How long does it take to process my order?

Your order will be processed upon receipt and shipped within 5-7 business 5 days, pending product availability.

What are my shipping options?

All orders will be shipped via Japan Post using Express Mail Service (EMS). EMS is expedited, registered, and insured mail that will reach your corner of the globe in 2 to 4 days.

How much does shipping cost?

EMS shipping is based on the rates set by Japan Post for parcels up to 1.5 kg.

FREE shipping is available on all orders over $150 USD.

Where can I track my order?

Please check the official website of the post office in your country. A full list can be found here.

What if my goods are damaged/do not arrive?

All EMS items are insured. Please contact me within 7 days of receiving damaged goods or estimated delivery date. I will then file a claim with Japan Post.

What about returns/exchanges?

Unfortunately, I cannot accept exchanges or returns at this time. I apologize for this inconvenience.


Spread the love